International Journal of Academic Research in Education and Review

Vol. 9(6), pp. 274-281, July 2021

ISSN: 2360-7866

https://doi.org/10.14662/ijarer2021.270

 

Full Length Research

 

 

Personnels’ Self-Efficacy and Service Delivery in University Libraries in Lagos State, Nigeria

 

Oladipo, Yetunde Omodele1 & Dr. Soyemi, O.D 2

 

1Department of Information Resources Management, Babcock University, Ilishan-Remo, Ogun State, Nigeria

2Department of Information Resources Management, Babcock University, Ilishan-Remo, Ogun State, Nigeria

 

Accepted 19 July 2021

Abstract

Abstract: Service delivery in academic libraries is germane to the attainment of their set goals and objectives. However, there is a growing need for improved and dynamic services in University libraries. This is due to changing users’ need or demand and the presence of ICT in libraries. Unfortunately, university libraries in Lagos State seem to be providing inadequate services to users. To improve service provision, library personnel require self-efficacy. Therefore, this study investigates the influence of library personnels’ self- efficacy on service delivery in university libraries in Lagos State. The design of the study was survey. The population of the study comprise of 133 library personnel selected from four university libraries in Lagos State. The total enumeration technique was used to include all 133 library personnel. Data was analysed using descriptive and inferential statistics. Findings of the study revealed that personnel’s self-efficacy positively and significantly influenced service delivery in the university libraries in Lagos state, Nigeria (R2 = 0.032, β = 0.847, t = 4.446, p<0.05). In conclusion, library personnel’ self-efficacy contributes to service delivery in university libraries in Lagos State, Nigeria. It is therefore recommended that the managements of university libraries should ensure provision of adequate facilities in different forms of information resources and services. Careful analysis can also be done on the users to determine the best means of providing these resources and services.

 

Keywords: Library Personnel, Self-efficacy, Service Delivery, University.

Paper type: research