International Journal of Academic Research in Education and Review

Vol. 9(3), pp. 160-171, April 2021

ISSN: 2360-7866

DOI: 10.14662/IJARER2021.120

 

Full Length Research

 

 

Information Culture, Organizational Structure and E-library Service Delivery in University Libraries in South-South, Nigeria

 

¹Godwin, Lucky Stephen, ²Madukoma, Ezinwanyi, PhD and ³Soyemi, Opeyemi, PhD

 

¹Department of Information Resources Management, Babcock University, Ilisan-Remo, Ogun State, Nigeria

Corresponding author�s E-mail: godwins@run.edu.ng, godwinls@yahoo.com

 

²Department of Information Resources Management, Babcock University, Ilisan-Remo, Ogun State, Nigeria

E-mail: madukomae@babcock.edu.ng

 

³Department of Information Resources Management, Babcock University, Ilisan-Remo, Ogun State, Nigeria

E-mail: soyemio@ babcock.edu.ng

 

Accepted 28 April 2021

Abstract

Electronic library service delivery is crucial for user satisfaction in this information and communication technology dispensation. Studies however indicated that the level of e-library service delivery in university libraries in Nigeria is low and inefficient. Evidences point to the contribution of information culture and organizational structure to e-library service delivery, but it is not apparent that a study in South-South, Nigeria has addressed the influence of information culture and organizational structure on e-library service delivery. This study therefore investigated the influence of information culture and organizational structure on e-library service delivery in university libraries in South-South, Nigeria. The study adopted survey research design. The population of the study was 618 academic librarians and library officers in university libraries in South-South, Nigeria. Total enumeration was used. A validated structured questionnaire was used for data collection. The Cronbach�s Alpha coefficients for the constructs ranged from 0.76 to 0.95. A return rate of 79.6% was achieved. Data were analyzed using descriptive and inferential (linear and multiple regression) statistics. The findings of this study revealed a significant joint influence of information culture and organizational structure on e-library service delivery in university libraries in South-South, Nigeria (Adj.R² = 0.570, F(2, 489) = 326.050, p < 0.05). Information culture (R² = 0.545, β = 0.738, t(492) = 24.238, p < 0.05) and organizational structure (R² = 0.495, β = 0.703, t(492) = 21.903, p < 0.05). The study concluded that information culture, organizational structure and innovative work behavior are crucial to e-library service delivery in university libraries in South-South, Nigeria. The study recommended that the management of university libraries improve on the level of e-library service delivery. The management should also encourage information innovation and information management to improve e-library service delivery in university libraries.

 

Keyword: E-library service, E-library service delivery, Information culture, Organizational structure, University libraries