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ISSN: 2360-7858 |
International
Journal of Academic Library and Information Science |
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Vol. 8(9), pp. 289–297. October, 2020. ISSN: 2360-7858 DOI: 10.14662/IJALIS2020.265
Research paper
Knowledge Sharing and Service Delivery of Librarians in Ahmadu Bello University, Zaria, Nigeria
1Dr. Sahabi, Muhammad Kabir, 2Unobe, Elameyi Susan and 3Askia Nasir Kabara
1University Library, Kaduna State University, Kaduna. Corresponding author’s E-mail: sahabikabir@gmail.com 2Kashim Ibrahim Library, A.B.U. Zaria. E-mail: seunobe@gmail.com 3University Library, Kano University of Science and Technology, Wudil, Kano-Nigeria. E-mail: snkresearchcentre@gmail.com
Accepted 21 October 2020
The proliferation of information and communication technology has had a significant influence on knowledge sharing practices and service delivery in organizations. This has raised the consciousness of libraries to exchange of knowledge and to improve library services. Survey research design was used for the study. The population of the study consisted of all 196 librarians in Ahmadu Bello University, Zaria. Total enumeration was used for the study. A self-structured questionnaire. Findings revealed librarians mostly use brainstorming and verbal discussions for knowledge sharing among other knowledge sharing practices, which implied that knowledge sharing practices of librarians were low. Also, the services provided by librarians were e-reference services, database search, online user education and e-reader services among other available library services. The study recommended that knowledge sharing practices such as mentoring, community of practices, staff meetings and storytelling that were scarcely used to share knowledge should be encouraged in the library. Also librarians should promote e-library services such as e-current awareness services, selective dissemination of information, instant messaging services and distance learning services
Keywords: Knowledge sharing practices, Service delivery, Librarians, University library
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