International Journal of Economic and Business Management
 

 Vol. 6(1), pp. 1-7,  July, 2018.

ISSN: 2384-6151

DOI: 10.14662/IJEBM2018.025

Full Length Research

An Assessment of Performance Indicators in the Warehousing Industry in Cameroon

Mewoabi Asongafack Derick

Department of Business Management Studies, The Pan African Institute for Development-West Africa

(The University of Applied Development Sciences), Buea – Cameroon. Email: dmewoabi@yahoo.com

Accepted 7 June 2018

The study is carried out in order to better appreciate warehouse performance through indicators such as time, quality, cost and productivity. This is done through a time series analysis of warehouse results between the first and second semesters of 2016. The work has as case study the Huawei Technologies Cameroon, one of the warehouses amognst the Bolloré Transport and Logistics Group chain of warehouse in the Bassa Industrial Zone. Primary data was collected from warehouse supervisors using questionnaires and secondary data extracted from the warehouse inventory management system care. A longitudinal time series analysis was used in which individual variables of warehouse quality, time, cost and productivity of the Huawei warehouse were assessed. Data was presented using tables and analyzed using graphs. Research findings revealed that though there was an increase in the quantity of goods received and issued out of warehouse within the two semesters, there was a drop in the quality of warehouse services, an increase in the time taken to perform warehouse transactions and an increase in warehouse cost. It is therefore insufficient to consider quantities as the only performance indicator for assessing warehouse performance. There is need for the incorporation of elements of quality, cost, time and productivity in order to better appreciate warehouse performance. The researcher recommends that studies should be carried out on internal control of operations in the warehousing industry.

Keywords: Performance Indicators, warehousing, Performance Measurement, Quality, Cost, Time and Productivity.

Cite This Article As: Derick MA (2018). An Assessment of Performance Indicators in the Warehousing Industry in Cameroon. Inter. J. Econ. Bus. Manage. 6(1): 1-7.

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