Vol. 9(5), pp. 235-242. April, 2021. 

ISSN: 2360-7858

DOI: 10.14662/IJALIS2021.175

 

Full Length Research

 

Abstract

The study examined the Librarians’ Attitude towards Service Delivery to users in Benue State University Library, Makurdi. A descriptive survey design was used and five research questions were formulated to guide the study. The population of the study comprised of users and librarians of the library. The instruments used for data collection were structured questionnaire and observation checklist. The data collected was analyzed using frequency and mean. The findings revealed that the major services provided to users of the library include loan services, readers advisory services and reference services but lack resources like CD-ROM, tapes, diaries and bulletins. Also the major information resources used by users in the library are projects/theses, research reports and journals. On the librarians attitudes, it was discovered that librarians are always willing to answer users questions, ready to provide current information resources and above all suspicious of users stealing their books. The major problems affecting librarians’ attitude towards service delivery include lack of motivation, incentives and promotion. Strategies for enhancing librarians attitude towards service delivery in the library include proper funding, good staff and user relations and adequate staff training and retraining.

 

Keywords: Librarians’ Attitude, Service Delivery, good staff, user relations and adequate staff training

 

	Cite This Article As: Jibrin, Y. A. (2021). Librarians Attitude towards Service Delivery to Users in Benue State University Library, Makurdi. Inter. J. Acad. Lib. Info. Sci. 9(5): 235-242