IJALIS |
International
Journal of Academic Library and Information Science |
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International Journal of Academic Library and Information Science Vol. 4(10), pp. 277–282, December, 2016. ISSN: 2360-7858 DOI: 10.14662/IJALIS2016.060
Full Length Research
Effect of E-Mail Competence and Use on Information Service Delivery by Librarians in University Libraries in South-East Zone of Nigeria
1Victor Chuks Nwokedi (Ph.D.; CLN), 2Mrs. Naomi Samuel (M.L.S.) and 3Samuel Arubam Amkpa (Ph.D., CLN)
1,2 University of Jos Library, P.M.B. 2084, Jos - Nigeria. E-mail: victorchuksnwokedi@yahoo.com 3University of Maiduguri, Faculty of Education, Department of Library and Information Science
Accepted 5 December 2016
This study determined the
effects of E-mail Competence and Use on Service Delivery by Liberians in
University Libraries in South East Zone of Nigeria. The study was guided
by two objectives, one research question and one null-hypothesis which
was tested at 0.05 level of significance. Survey research design was
adopted for the study. The target population was all the 189 Liberians
working in government owned University Libraries in South East Zone of
Nigeria. This includes nine (9) University Libraries as follows: the
Anambra State University Uli (ASU), Abia State University Uturu (ABSU),
Ebonyi State University Abakiliki (ESUA), Enugu State University of
Science and Technology (ESUT) and Imo State University Owerri (IMSU).
Others were Federal University of Technology Owerri (FUTO), Nnamdi
Azikwe University Awka, University of Nigeria Nsukka (UNN) and Micheal
Okpara University of Agriculture Umudike (MOUA). Since the population of
the librarians in these Universities was manageable (189), there was no
sampling. The research instrument adopted was questionnaire. Data
collected were analyzed using: frequency counts, percentage, means,
standard deviation, for research question and ANOVA. The following
findings were made: the librarian’s competence in e-mail as well as its
use has a significant effect on their service delivery. However, it was
recommended among others that the University Library Managements in the
South-East zone of Nigeria should continue to update the E-mail
competence of the librarians by exposing them to more lectures, Seminars
and workshops that will lay more emphasis on E-mail competence and how
to apply this competence to library functions like cataloguing and
classification, serials management, collection management, budgeting,
circulation management, referencing, indexing and abstracting in order
to improve information services to library users. The study concludes
that Librarian’s competence in E-mail has a significant effect on their
service delivery. Cite This Article As: Nwokedi VC, Samuel N, Amkpa SA (2016). Effect of E-Mail Competence and Use on Information Service Delivery by Librarians in Univesity Libraries in South-East Zone of Nigeria. Inter. J. Acad. Lib. Info. Sci. 4(10): 277-282.
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