International Journal of Economic and Business Management
 

 International Journal of Economic and Business Management

Vol. 3(5), pp. 62-74,  October, 2015.

ISSN: 2384-6151

DOI: 10.14662/IJEBM2015.024

Full Length Research

The Practice, Challenges and Benefits of Total Quality Management (TQM) In Manufacturing Firms in Nigeria

¹Isaac A. Ayandele and ²Anietie P. Akpan

¹Department Of Business Management, University Of Uyo, Uyo, Nigeria

²Department Of Business Management, University Of Uyo, Uyo, Nigeria.

Corresponding author’s E-mail: shalomdivyne@yahoo.com

Accepted 19 November 2015

Though the definitions of Total Quality Management (TQM) across the globe seem similar, there is still confusion as to what sort of practices, policies and activities needed to be implemented to fit into TQM model. Recent experiences been shown that any business improvement programmes were quick to be termed TQM, thus watering down the content and intention of the term. This study examines the practice, challenges and benefits of TQM in Nigerian manufacturing firms and discovered among others that while a significant reduction in operating expenses and manufacturing costs were recorded, workers were also found addressing different issues in the name of TQM. The study concludes that careful and objective implementation of TQM will enhance the innovative and technological capability of the firm thereby boosting her goodwill. The study recommends that for any manufacturing firm in Nigeria to succeed and enjoy the benefits of TQM, it must carefully scrutinize itself to ensure that it has the necessary financial resources, moral will power and top management support.

Keywords: Quality control, innovation, kaizen, Bye-Product, Teamwork, Customer-Centered.

 

Cite This Article As: Ayandele IA, Akpan AP (2015). The Practice, Challenges and Benefits of Total Quality Management (TQM) In Manufacturing Firms in Nigeria. Inter. J. Econ. Bus. Manage. 3(5): 62-74.

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