International Journal of Academic Library and Information Science
IJALIS
ISSN: 2360-7858
Vol. 9(4), pp. 124�136. April, 2021.
ISSN: 2360-7858
DOI: 10.14662/IJALIS2021.090
Full Length Research
Influence of Organisational Culture on Service
Delivery by Librarians in National Library of Nigeria
1Dr. Ikonne, C.N., 2Dr. Madukoma, E and 3Akanmidu Olumide Johnson
1Department of Information Resource Management, Babcock University, Ilishan Remo, Ogun State, Nigeria
2Department of Information Resource Management, Babcock University, Ilishan Remo, Ogun State, Nigeria
3Department of Information Resource Management, Babcock University, Ilishan Remo, Ogun State, Nigeria
Accepted 12 April 2021
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Abstract |
The study evaluated the influence of organizational culture on service delivery of librarians in National library of Nigeria. The study adopted a survey design with a study population of 289 librarians in National library of Nigeria, total enumeration was used because the population was very few. A structured and validated questionnaire was used for data collection. Data was analyzed using the SPSS software, frequency distribution and percentages. The findings revealed that there was high level of service delivery by librarians at the National Library of Nigeria (x̅=2.92). Further details from the analysis depict that all the indicators show high level of service delivery. The study concludes that the level of service delivery in the National library is high and that organizational culture had a positive significant influence on service delivery of librarians in the National Library of Nigeria. However, the study recommended that organizational culture is important elements that help to drive effective and efficient service delivery in the National Library of Nigeria.
Keywords: organizational culture, service delivery, librarians and National library
| Cite This Article As: Ikonne, C.N., Madukoma, E., Akanmidu, O.J. (2021). Influence of Organisational Culture on Service Delivery by Librarians in National Library of Nigeria. Inter. J. Acad. Lib. Info. Sci. 9(4): 124-136 | |