International Journal of Academic Library and Information Science
 

International Journal of Academic Library and Information Science

Vol. 5(7), pp. 224–228, October, 2017. 

ISSN: 2360-7858

DOI: 10.14662/IJALIS2017.041

Full Length Research

This study is user’s satisfaction with the reference service in National Library of Nigeria, Lagos. The simple random sampling technique with questionnaire instrument was used for data collection on 100 users in the studies library, out of which 95 responded. The response rate accomplished was 95 percent. This study shows that the surveyed library (National Library of Nigeria, Lagos) provides services and facilities for its users. The study reviewed some of the studies carried out by dignified authors and researchers on reference services. The study also revealed that as much as possible the reference resources of the library are untimely utilized by users. The attitude of the library staff to the library users was excellent as shown in the research work. However, the areas where the library is lagging were also identified and recommendations proffered on how best to improve on the laxities.

KEYWORDS: Library, Questionnaire, Reference, Reference Services, Reference sources, Satisfaction
 

Cite This Article As: Ayanda EO, Ayanda OT, Ayangbekun OJ (2017). Users Satisfaction with the Reference Services in National Library of Nigeria, Lagos. Inter. J. Acad. Lib. Info. Sci. 5(7): 224-228

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