Journal of Academic Library and Information Science
International Journal of Academic Library and Information Science
Vol. 3(9), pp. 236–246, September, 2015.
Full Length Research
Assessment of Customer Satisfaction with Products and Services of Academic Libraries in Zaria Metropolis
1Denen Nehemiah Kwaghgba, 2Matthew Terfa Chorun and 3Rhoda Wusa Goshie
1Department of Library and Information Science, Ahmedu Bello University ,Zaria.
2FSI Library, University of Agriculture, Makurdi. E-mail:firstname.lastname@example.org
3Kashim Ibrahim Library, Ahmedu Bello University, Zaria.E-mail: Mamawuss77@gmail.com
Accepted 1 October 2015
discusses customer satisfaction with products and services of academic
libraries in Zaria metropolis. The products include books, internet
access, journals, databases, newspapers and magazines and so on. The
libraries comprise of Kashim Ibrahim Library of Ahmadu Bello University,
Samaru, Federal college of Education, Nuhu Bamalli Polytechnic and Ameer
Shehu College of Advance studies Libraries all in Zaria Metropolis.
Survey method was adopted for the research. The population was 377
respondents. Questionnaires were used for data collection. Tables,
frequencies and percentages were used to analyze the data. It was found
out that customers of these libraries are satisfied with the products
and services of the academic libraries in Zaria metropolis.
Cite This Article As: Kwaghgba DN, Chorun MT, Goshie RW (2015). Assessment of Customer Satisfaction with Products and Services of Academic Libraries in Zaria Metropolis. Inter. J. Acad. Lib. Info. Sci. 3(9): 236-246.