IJALIS

 International Journal of Academic Library and Information Science
 

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International Journal of Academic Library and Information Science

Vol. 3(9), pp. 236246, September, 2015. 

ISSN: 2360-7858

DOI: 10.14662/IJALIS2015.045

 

Full Length Research

 

Assessment of Customer Satisfaction with Products and Services of Academic Libraries in Zaria Metropolis

 

1Denen Nehemiah Kwaghgba, 2Matthew Terfa Chorun and 3Rhoda Wusa Goshie

 

1Department of Library and Information Science, Ahmedu Bello University ,Zaria.

2FSI Library, University of Agriculture, Makurdi. E-mail:matthewchorun@yahoo.com

3Kashim Ibrahim Library, Ahmedu Bello University, Zaria.E-mail: Mamawuss77@gmail.com

 

Accepted 1 October 2015

Abstract

 

This paper discusses customer satisfaction with products and services of academic libraries in Zaria metropolis. The products include books, internet access, journals, databases, newspapers and magazines and so on. The libraries comprise of Kashim Ibrahim Library of Ahmadu Bello University, Samaru, Federal college of Education, Nuhu Bamalli Polytechnic and Ameer Shehu College of Advance studies Libraries all in Zaria Metropolis. Survey method was adopted for the research. The population was 377 respondents. Questionnaires were used for data collection. Tables, frequencies and percentages were used to analyze the data. It was found out that customers of these libraries are satisfied with the products and services of the academic libraries in Zaria metropolis.

KeyWords: Customer satisfaction; Products and Services; Academic Libraries; Zaria metropolis

 

Cite This Article As: Kwaghgba DN, Chorun MT, Goshie RW (2015). Assessment of Customer Satisfaction with Products and Services of Academic Libraries in Zaria Metropolis. Inter. J. Acad. Lib. Info. Sci. 3(9): 236-246.

 

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Current Issue:  September 2015

 

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  Vol. 3 No. 9

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