International Journal of Academic Library and Information Science
 

International Journal of Academic Library and Information Science

Vol. 3(9), pp. 236–246, September, 2015. 

ISSN: 2360-7858

DOI: 10.14662/IJALIS2015.045

Full Length Research

Assessment of Customer Satisfaction with Products and Services of Academic Libraries in Zaria Metropolis

¹Denen Nehemiah Kwaghgba, ²Matthew Terfa Chorun and ³Rhoda Wusa Goshie

¹Department of Library and Information Science, Ahmedu Bello University ,Zaria.

²FSI Library, University of Agriculture, Makurdi. E-mail:matthewchorun@yahoo.com

³Kashim Ibrahim Library, Ahmedu Bello University, Zaria.E-mail: Mamawuss77@gmail.com

Accepted 1 October 2015

This paper discusses customer satisfaction with products and services of academic libraries in Zaria metropolis. The products include books, internet access, journals, databases, newspapers and magazines and so on. The libraries comprise of Kashim Ibrahim Library of Ahmadu Bello University, Samaru, Federal college of Education, Nuhu Bamalli Polytechnic and Ameer Shehu College of Advance studies Libraries all in Zaria Metropolis. Survey method was adopted for the research. The population was 377 respondents. Questionnaires were used for data collection. Tables, frequencies and percentages were used to analyze the data. It was found out that customers of these libraries are satisfied with the products and services of the academic libraries in Zaria metropolis.

KeyWords: Customer satisfaction; Products and Services; Academic Libraries; Zaria metropolis

 

Cite This Article As: Kwaghgba DN, Chorun MT, Goshie RW (2015). Assessment of Customer Satisfaction with Products and Services of Academic Libraries in Zaria Metropolis. Inter. J. Acad. Lib. Info. Sci. 3(9): 236-246.

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