Journal of Academic Library and Information Science
International Journal of Academic Library and Information Science
Vol. 3(11), pp. 351–361, December, 2015.
Full Length Research
Total Quality Management in Women’s University Libraries in India: A Comparative Study
1Mamta Rani and 2Dr. R. K. Choudhary
1Dept. of Library and Information Science, Institutional Affiliation of Author: Babasaheb Bhimrao Ambedkar University, Lucknow, India. Email Address: firstname.lastname@example.org (Corresponding author)
2Dept. of Library and Information Science, Institutional Affiliation of Author: Babasaheb Bhimrao Ambedkar University, Lucknow, India. Email Address: email@example.com
Accepted 18 December 2015
Management deals with management move towards centered on quality, based
on the participation of an organization’s members and aiming at long
period success. This study is a comparative study between central
libraries of deemed university for women’s in India which are Banasthali
University, Rajasthan and Avinashilingam University, Tamil Nadu. The
study focused on the status of infrastructure of libraries at present.
It also about the library staff views on this job satisfaction and job
quality, views of library users on the quality of services provided by
these libraries. The result of the study is that both of University
libraries have good infrastructure with a big and appropriate building.
Both the libraries serve almost all services to their users. Mostly
staffs in library are satisfied with their job and get opportunities to
grown up the career. Library users are also satisfied with the services
of libraries and from staff also. There has no bigger difference between
these libraries except to TQM implementation condition. The Banasthali
University library has TQM implemented partially but Avinashilingam
University has not TQM implemented but that is not affected on library
services because both of libraries fulfill the key aspects of TQM in the
management of their services and system.
Cite This Article As: Rani M, Choudhary RK (2015). Total Quality Management in Women’s University Libraries in India: A Comparative Study. Inter. J. Acad. Lib. Info. Sci. 3(11): 351-361.