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International Journal of Academic Library and Information Science

Vol. 3(11), pp. 351361, December, 2015. 

ISSN: 2360-7858

DOI: 10.14662/IJARER2015.065

 

Full Length Research

 

Total Quality Management in Women’s University Libraries in India: A Comparative Study

 

1Mamta Rani and 2Dr. R. K. Choudhary

 

1Dept. of Library and Information Science, Institutional Affiliation of Author: Babasaheb Bhimrao Ambedkar University, Lucknow, India. Email Address: mamtaphdlis@gmail.com (Corresponding author)

2Dept. of Library and Information Science, Institutional Affiliation of Author: Babasaheb Bhimrao Ambedkar University, Lucknow, India. Email Address: rkclis@yahoo.co.in

 

Accepted 18 December 2015

Abstract

 

Total Quality Management deals with management move towards centered on quality, based on the participation of an organization’s members and aiming at long period success. This study is a comparative study between central libraries of deemed university for women’s in India which are Banasthali University, Rajasthan and Avinashilingam University, Tamil Nadu. The study focused on the status of infrastructure of libraries at present. It also about the library staff views on this job satisfaction and job quality, views of library users on the quality of services provided by these libraries. The result of the study is that both of University libraries have good infrastructure with a big and appropriate building. Both the libraries serve almost all services to their users. Mostly staffs in library are satisfied with their job and get opportunities to grown up the career. Library users are also satisfied with the services of libraries and from staff also. There has no bigger difference between these libraries except to TQM implementation condition. The Banasthali University library has TQM implemented partially but Avinashilingam University has not TQM implemented but that is not affected on library services because both of libraries fulfill the key aspects of TQM in the management of their services and system.

Keywords: Total Quality Management, Women’s University, Banasthali University, Avinashilingam University.


 

Cite This Article As: Rani M, Choudhary RK (2015). Total Quality Management in Women’s University Libraries in India: A Comparative Study. Inter. J. Acad. Lib. Info. Sci. 3(11): 351-361.

 

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Current Issue:  December 2015

 

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