International Journal of Academic Library and Information Science
 

International Journal of Academic Library and Information Science

Vol. 2(9), pp. 118–122, October. 2014

ISSN: 2360-7858

DOI: 10.14662/IJALIS2014.022

Full Length Research

Total Quality Management in College Library

¹Abhijit Chakrabarti and ²Abhijit Pramanik

¹Library Professional, DLIS, University of Calcutta,Kolkata.

²Librarian, Bagnan College, Bagnan, Howrah.

¹Corresponding author’s Email:-knowledgeavi@gmail.com

Accepted 6 September 2014

The paper discusses about Total Quality Management and its facets. It shows Total Quality Management is the integration of all functions and process within an organization in order to achieve continuous improvement of the quality of goods and services. This paper focuses on how to implement TQM in college library so as to improve the quality of library services through the use of different elements of TQM, fulfilling the user expectations, developing staff and user commitment and surely generating value for a college library.

Key words: Total Quality Management, quality, management, college library

Cite This Article As: Chakrabarti A, Pramanik A (2014). Total Quality Management in College Library. Inter. J. Acad. Lib. Info. Sci. 2(9): 118-122.

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